Returns & Questions

QUESTIONS

Please contact us with any questions you have while shopping.  Contact us by email at hello@opalandrubygifts.com OR call us at the store 260-444-2019.  

ONLINE RETURNS

We understand shopping online can by tricky, especially with the fit of clothes.  If you have any questions about size or fit please contact us and we will be happy to assist you.  However, if something is not what you hoped for we are happy to help make it right. Please see our return policy below.  

FULL PRICED items may be returned within 7 days from the date you received your item(s), no exceptions.  Returns are for store credit only, no refunds will be made. Eligible returns will receive store credit in the form of an online gift card sent to the email address provided during checkout.  You are responsible for all shipping costs. Shipping costs will not be refunded, no exceptions.

To be eligible for a return, all FULL PRICE merchandise must be unworn, unwashed, with original tags & in original packaging.  All items must also be free of stains (makeup, deodorant, etc.), pet hair & smells (smoke, perfume, and other smells). You will be responsible for return shipping costs.  

SALE items are NOT eligible for return.  

To return merchandise:

                                      Opal & Ruby Gift Emporium
                                              5215 Illinois Road  
                                                     Suite 104
                                           Fort Wayne, IN  46804

ONLINE EXCHANGES

Please contact us by email or phone if you need to exchange your order.  Exchanges are subject to availability. We will check inventory and contact you if an exchange is possible.  Shipping costs are your responsibility.

DAMAGED ITEMS

Please check all items within 3 days of receiving them & contact us immediately if an item is damaged or incorrect.

hello@opalandrubygifts.com

260-444-2019.